LinkedInYardi Systems
May 2008 – Present · 17+ yrs
Location: Amsterdam, The Netherlands
Yardi Systems has set the standard for high-performance software solutions and services for the Real Estate industry. Yardi Voyager is a suite of web based Property Management, Investment Management and Asset Management software modules. To develop new enhanced solutions and service Yardi’s clients, there are offices around the globe (North America, Europe, Asia, and Australia).
Senior Consultant (Professional Services)
Jul 2022 – Present · 3 yrs 5 mos
Consultant (Professional Services)
Dec 2020 – Jun 2022 · 1 yr 7 mos
Senior Consultant (Client Services)
Sep 2020 – Nov 2020 · 3 mos
Consultant (Client Services)
Jul 2017 – Sep 2020 · 3 yrs 3 mos
Project Manager (Client Services)
May 2014 – Jun 2017 · 3 yrs 2 mos
Technical Account Manager (Client Services)
May 2008 – Apr 2014 · 6 yrs
AccountView
AccountView is nowadays known as Visma Software
Dec 2004 – Apr 2008 · 3 yrs 5 mos
Location: Amsterdam, The Netherlands
As developer of Business Software for the Medium sized and Small business, AccountView is serving their customers from the office at Amsterdam. Focuses in the software are the process areas Financial, Accounting, Project Costing, Time & Billing, Contact Management and Trade & Logistics. With bespoke software, these process areas are extended by certified partners. Supporting the software is being done from the office at Amsterdam, by an own support department. Call processing is done by telephone and e-mail.
Product Specialist
As a Product Specialist I was responsible for 2nd line call processing for support requests. Secondary tasks: Registration and motivation for issues and customer wishes, Testing new functionality and Service Packs, Unfolding the new website with the CMS SmartSite, Writing support notes and maintaining the support website, Selection and unfolding the internal knowledgebase for the support department.
NOVA college Amsterdam
Seconded by OGD
Aug 2004 – Dec 2004 · 5 mos
Location: Esprit Scholengemeenschap Amsterdam, The Netherlands
Software development
Applicationdevelopment for internal workflow of orders (developed with PHP and MySQL).
Unamic
Unamic is nowadays known as Unamic/HNC
May 2003 – Aug 2004 · 1 yr 4 mos
Location: Almere, The Netherlands
As a multi-channel contact center, Unamic offers services in the area of customer contact: inbound and outbound call-center, but also backoffice. Unamic was growing very fast.
Callcenter Agent
Main task: Callcenter-agent for in- and outbound call-center and email-customer service. Customers I worked for are by example: ENECO Energie, ING-bank, Tempus, Wallie-card and Casema.
Secondary tasks: Coaching new colleagues, Application development for internal callsystems (developed with PHP).
Vrije Universiteit Amsterdam (VU Amsterdam)
Sep 2002 – Sep 2005 · 3 yrs
Location: Amsterdam, The Netherlands
Student, Information Science
University at the Vrije Universiteit (VU), Amsterdam. Study Information Sciences, profile Business Informatics. Graduated for the Master-degree in August 2005.
Master-thesis: Research in cooperation with AccountView in Amsterdam.
Subject “The influence of the General Food Law at the Supply Chain”; researching the necessity of EDI for administrative information in the food supplies market.
Vodafone
Jun 2002 to May 2003 · 1 yr
Location: Almere, The Netherlands
Employee Contact Center
Inbound e-mail and call-center for the customer support from Vodafone.
InYourPocket
Feb 2002 – Jul 2002 · 6 mos
Location: Almere, The Netherlands
Internship
Own company Essenzo / InYourPocket. Internetprojects with specialisation for mobile communication.
Recycle Nederland Netwerk B.V.
Recycle Nederland Netwerk B.V. is nowadays known as RNN Shanks
Sep 2001 – Jan 2002 · 5 mos
Location: Amsterdam/Vijfhuizen, The Netherlands
Internship
Research for the possibilities on the area of E-business and analyses from the dataflow of information with the contributors of Recycle Nederland Netwerk.
Tutch Mobile Internet (VNU)
Tutch Mobile Internet is later on acquired by Buongiorno
Feb 2001 – Aug 2001 · 7 mos
Location: Maarssen, The Netherlands
Internship
Research for the possibilities of pay-services for mobile internet (WAP).
Kanzah
Sep 2000 – Jan 2001 · 5 mos
Location: Amsterdam, The Netherlands
Internship
Research for the market request and developing of the E-commerce website “Vitamientjes.nl”. (development with PHP and MySQL)
Motherwell Information Systems
Motherwell Information Systems is nowadays known as Business & Decision / MI Services Group
Feb 2000 to Jul 2000 · 6 mos
Location: Almere, The Netherlands
Internship
Research and advice about the (dis)advantage in the combination of ERP and E-business.
Sun Microsystems
Sep 1999 to Jan 2000 · 5 mos
Location: Amersfoort, The Netherlands
Internship
Redesign of an internal library system (developed with JAVA).
Instituut voor Information Engineering
Hogeschool van Amsterdam / Amsterdam University of Applied Sciences
Sep 1998 – Aug 2002 · 4 yrs
The Instituut voor Information Engineering (IIE) is a cooperation between Hogeschool van Amsterdam (HvA) and Universiteit van Amsterdam (UvA) and is focused on the subjects Business Administration and Communicative Informatics.
Student
Graduated for the Bachelor degree in June 2002, Propaedeutics degree in August 1999.
St. Stanislas College
Sep 1992 – Jun 1998 · 6 yrs
Location: Delft, The Netherlands
Scholar HAVO
Profile: Dutch, English, Maths (B), Business Administration & Law, Physics, Drawing & art history
Graduated in May 1998.